Coastline Logistics Coordinates 240 Drivers Without the 6:00 AM Scramble
Operational Bottlenecks
Every morning at Coastline Logistics began with a stressful 45-minute supervisor conference call to figure out which drivers had actually shown up to the 4 regional hubs.
If a driver was sick, dispatchers had to physically call down a list of backup drivers, hoping someone was awake and ready to take a 10-hour route.
This daily scramble resulted in delayed dispatches, frustrated clients, and a 12% late-departure rate.
The Transformation
- ✕45-minute daily supervisor alignment calls
- ✕Manual phone trees to find backup drivers
- ✕12% late-departure rate affecting client SLAs
- Live dashboard replacing morning meetings
- Automated push notifications to backup drivers
- 99% on-time dispatch rate
Why StaffSchedule.io?
Coastline needed a system that featured GPS-verified clock-ins and instant push notifications for emergency route coverage. StaffSchedule's geofencing capabilities were exactly what they needed.
See how Coastline Logistics uses the platform
A visual look into their customized dashboard and mobile app experience.
Measurable Business Impact
The 6:00 AM panic call was completely eliminated. Supervisors now look at a live dashboard that shows green (arrived) or red (missing) statuses for all 240 drivers.
On-time dispatch rates improved to 99%. When a driver doesn't show up, the system automatically blasts an open shift notification to the reserve pool, filling the gap in minutes rather than hours.
"Coordinating 240 drivers used to mean a 45-minute supervisor call every morning. Now it's a glance at a screen."
Implementation Timeline
Created digital perimeters around the 4 regional hubs for automated clock-ins.
Trained 240 drivers on using the mobile app to view their routes and confirm attendance.
Set up 'No-Show' alerts that trigger if a driver hasn't clocked in 15 minutes prior to departure.
Enabled the feature that automatically pings on-call drivers if a primary driver fails to report.
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