Refund Policy

StaffSchedule.io operates on a subscription-based model. By purchasing a subscription, you gain access to premium features designed to help manage schedules, employee availability, leave requests, notifications, reporting, and workforce operations.

We encourage all customers to review our plans, features, and free trial options before purchasing a paid subscription.

New customers may receive access to a free trial period.

During the trial period, you can evaluate the platform, explore features, and determine whether StaffSchedule.io meets your business requirements before committing to a paid plan.

All subscription fees are charged in advance on a recurring basis according to the billing cycle selected during checkout (monthly or yearly).

Payments are securely processed through our payment provider and are subject to their terms and conditions.

We understand that situations may arise where a refund request is reasonable. Refund requests may be considered under the following circumstances:

Eligible Situations

• Duplicate or accidental payments.
• Technical issues that prevent access to core platform functionality and cannot be resolved by our support team.
• Incorrect billing caused by a system error.
• Unauthorized charges that are verified after investigation.

Each request is reviewed individually to ensure fairness to both customers and the platform.

Refunds are generally not provided for:

You may cancel your subscription at any time through your account billing settings.

When a subscription is canceled:

• Future renewals will stop.
• Your account will remain active until the end of the current billing period.
• No additional charges will be made after cancellation.
• Previously paid subscription fees are generally non-refundable unless required by applicable law.

Annual subscriptions receive discounted pricing compared to monthly plans.

Because annual plans provide significant savings, refunds for annual subscriptions are generally not issued after the subscription has been activated and used.

Exceptions may be made in cases of billing errors or verified technical issues that prevent normal use of the service.

If you believe a charge was made in error, please contact our support team before initiating a chargeback with your payment provider.

Most billing concerns can be resolved quickly through direct communication.

To request a refund, please contact our support team and provide:

Requests are typically reviewed within 5–10 business days.

If a refund is approved:

• Refunds are issued through the original payment method used during purchase.
• Processing times depend on your payment provider or financial institution.
• Most refunds appear within 5–15 business days.

If you have any questions regarding this Refund Policy, please contact us: