99.4% Shift Coverage Across 12 Mountain Properties

Aspen Resort Collective manages 12 luxury properties. During peak ski season, staffing shortages at one lodge would cause panic, even if a sister lodge five miles down the road was overstaffed.

General Managers had no visibility into the staffing pools of other properties. If a front desk agent called in sick, they would immediately start offering 2x overtime pay to anyone who would answer the phone, completely unaware that a cross-trained agent was clocked out and available nearby.

They needed a true 'Enterprise Roster'. StaffSchedule allowed them to group properties into regional pods, enabling staff to view and pick up shifts at multiple locations while automatically tracking their consolidated hours for payroll to prevent accidental overtime.

The cultural impact was profound. Staff enjoyed the variety of working at different properties and the opportunity to pick up extra hours without hitting a wall at their 'home' location.

Guest CSAT scores improved by 12 points because front desks and restaurants were consistently fully staffed, eliminating the long wait times that usually plagued the resorts during flu season.